supermalou
Keyboard 01
Keyboard 01
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Purchase Notice：
If the virtual product is purchased alone, it will still be shipped as a physical package.
(you will receive a sticker packaged in an envelope, as a measure to avoid the risk of being restricted for selling virtual products).
You will receive an email containing the keyboard link within 24 hours after the purchase is completed.
Due to the replicable nature of virtual products, returns or exchanges are not supported after the link has been sent.
Please be sure to leave your email address to receive the link for the virtual product. The installation tutorial is currently being prepared. In the meantime, you can search for phone keyboard installation tutorials on TikTok. Thank you so much!😊
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Purchase Notices
America Standard Delivery
7-20 working days (excludes public holidays)-$10 on orders under $50 or free on orders on or over $50.
EU Standard Delivery
7-20 working days.$5-17 on orders under $50 or free on orders on or over $50.
Canada Standard Delivery
7-20 working days.$5-17 on orders under $50 or free on orders on or over $50.
Singapore Standard Delivery
7-10 working days.$5-17 on orders under $50 or free on orders on or over $50.
Australia Standard Delivery
7-10 working days.$5-17 on orders under $50 or free on orders on or over $50.
Japan Standard Delivery
7-9 working days.$5-17 on orders under $50 or free on orders on or over $50.
Returns
We really hope you love every item you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt.
Once handmade products are purchased without any quality issues, they cannot be returned or exchanged. If you chooses to refund due to your own reasons, you will be responsible for 20% -30% of the economic loss fee (including refund processing fees deducted from payment methods). Customized products cannot be returned or exchanged after placing an order, unless there are quality issues.
Returns cost $12 which will be deducted from your return total. However, if your item is classed as faulty, this fee will be wavered once the item has been checked. For all faulty items please contact our customer service team on imsupermalou@gmail.com for a faulty authorisation code before sending your return back to us. Any faulty returns that are returned without an authorisation code will NOT be refunded.
When returning items to us, please include a note inside your return with your order number and the name and address used when placing the order.
All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear, lingerie & sexual wellness. Personalised items are non-returnable/non-refundable. Gift Cards are also a non-returnable item.
Please ensure you keep hold of your proof of postage until you have received your refund/exchange.
Frequently Asked Questions
What phone models can be made?
All phone models can be made，you can add your phone model to the note or send me email.
How long will it take to ship?
Because it is a hand-made product, it takes a little time to make, and it will be shipped in 7-15 days.
How much for free shipping? How much is the shipping charge?
Free shipping over $50. Less than $50 shipping $5-17.
What payment options do you accept?
The payment options that we accept are:
1.PayPal
2.Credit cards (Visa, Mastercard, Discover and American Express).
Contact information for detailed communication
Email: imsupermalou@gmail.com
Do you accept returns?
We really hope you love every item you purchase, however, if you really need to make a return, you're welcome to do so within 30 days of receipt. Check out our full returns page for more information!
Delivery And Returns
America Standard Delivery
7-20 working days (excludes public holidays)-$10 on orders under $50 or free on orders on or over $50.
EU Standard Delivery
7-20 working days.$5-17 on orders under $50 or free on orders on or over $50.
Canada Standard Delivery
7-20 working days.$5-17 on orders under $50 or free on orders on or over $50.
Singapore Standard Delivery
7-10 working days.$5-17 on orders under $50 or free on orders on or over $50.
Australia Standard Delivery
7-10 working days.$5-17 on orders under $50 or free on orders on or over $50.
Japan Standard Delivery
7-9 working days.$5-17 on orders under $50 or free on orders on or over $50.
Returns
We really hope you love every item you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt.
Once handmade products are purchased without any quality issues, they cannot be returned or exchanged. If you chooses to refund due to your own reasons, you will be responsible for 20% -30% of the economic loss fee (including refund processing fees deducted from payment methods). Customized products cannot be returned or exchanged after placing an order, unless there are quality issues.
Returns cost $12 which will be deducted from your return total. However, if your item is classed as faulty, this fee will be wavered once the item has been checked. For all faulty items please contact our customer service team on imsupermalou@gmail.com for a faulty authorisation code before sending your return back to us. Any faulty returns that are returned without an authorisation code will NOT be refunded.
When returning items to us, please include a note inside your return with your order number and the name and address used when placing the order.
All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear, lingerie & sexual wellness. Personalised items are non-returnable/non-refundable. Gift Cards are also a non-returnable item.
Please ensure you keep hold of your proof of postage until you have received your refund/exchange.