Email：imsupermalou@gmail.com

America Standard Delivery

7-20 working days (excludes public holidays)-$10 on orders under $50 or free on orders on or over $50.

EU Standard Delivery

7-20 working days.$5-17 on orders under $50 or free on orders on or over $50.

Canada Standard Delivery

7-20 working days.$5-17 on orders under $50 or free on orders on or over $50.

Singapore Standard Delivery

7-10 working days.$5-17 on orders under $50 or free on orders on or over $50.

Australia Standard Delivery

7-10 working days.$5-17 on orders under $50 or free on orders on or over $50.

Japan Standard Delivery

7-9 working days.$5-17 on orders under $50 or free on orders on or over $50.

Returns

We really hope you love every item you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt. 

Once handmade products are purchased without any quality issues, they cannot be returned or exchanged. If you chooses to refund due to your own reasons, you will be responsible for 20% -30% of the economic loss fee (including refund processing fees deducted from payment methods). Customized products cannot be returned or exchanged after placing an order, unless there are quality issues.

Returns cost $12 which will be deducted from your return total. However, if your item is classed as faulty, this fee will be wavered once the item has been checked. For all faulty items please contact our customer service team on imsupermalou@gmail.com for a faulty authorisation code before sending your return back to us. Any faulty returns that are returned without an authorisation code will NOT be refunded.
When returning items to us, please include a note inside your return with your order number and the name and address used when placing the order.
All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear, lingerie & sexual wellness. Personalised items are non-returnable/non-refundable. Gift Cards are also a non-returnable item.
Please ensure you keep hold of your proof of postage until you have received your refund/exchange. 

What phone models can be made?

All phone models can be made，you can add your phone model to the note or send me email.

How long will it take to ship?

Because it is a hand-made product, it takes a little time to make, and it will be shipped in 7-15 days.

How much for free shipping? How much is the shipping charge?

Free shipping over $50. Less than $50 shipping $5-17.

What payment options do you accept?

The payment options that we accept are:

1.PayPal 

2.Credit cards (Visa, Mastercard, Discover and American Express).

Contact information for detailed communication

Email: imsupermalou@gmail.com

Do you accept returns?

We really hope you love every item you purchase, however, if you really need to make a return, you're welcome to do so within 30 days of receipt. Check out our full returns page for more information!

About Supermalou

Hello bestie,

We are a small team dedicated to providing good products and services to everyone.
Our small store originated from the Supermalou of our team, that is me, I am a fan of stickers. I often use stickers to decorate air clay refrigerator sticker,water glasses, tablets, desks, etc. I think I am very happy with the decoration ,and I also like the process.

One day, when I was looking at my air clay, I suddenly felt that I could put my favorite stickers on the air clay, so this idea was born!

I made several refrigerator stickers ,phone cases with stickers and gave them to my friends, they all thought it was very special and liked it very much. So I want more people who like stickers like me to get their own sticker phone case! So this store was born!!
We have 2 members in this store who are responsible for different things. We try our best to do better and satisfy everyone. If you have any suggestions, you can also communicate with us directly. Our contact information is imsupermalou@gmail.com

Our customer service team works Monday to Saturday from 12:00am to 10:00pm

If we don’t get back to you in time, please don’t worry.

Because we are in China time, there may be some delay in response time.

We will check the message after work and reply immediately .